Leaving no stone unturned

July 15, 2020

“The E-Myth Revisited” by Michael Gerber is a business classic first published in 1985. Gerber’s essential message is that it’s a myth that entrepreneurs start businesses, instead technicians start businesses.  For example, the engineer starts an engineering business, the baker a bakery, and the truck driver a trucking business. The… Read More

Continue Reading

The 5 A’s of Change

July 8, 2020

Some people like change, but most don’t/won’t change unless it is forced on us… The doctor tells us we must lose weight/stop drinking, or we’ll die. The spouse/key employee/client leaves because we didn’t address their concerns. We become paperless/work remotely only when forced to by the COVID-19 lock down. Business… Read More

Continue Reading

Q1 is done, now gear up for Q2

July 1, 2020

The first quarter of the 31 March 2021 financial year is done.  For many it will be a quarter they want to forget, although for others it has been surprisingly robust.  Whether your quarter ended in negative or positive territory now is the time to prepare for Q2. Do you… Read More

Continue Reading

Implementation Lessons

June 25, 2020

NZ’s team of five million smashed lock down.  We had great leadership, were disciplined, and followed the agreed rules.   We virtually eliminated COVID-19 and after emerging from lock down had 24 consecutive days without any Covid-19 cases. NZ was world champion. Then we dropped the ball. Last week it became… Read More

Continue Reading

Customer Service – a competitive (dis)advantage?

June 17, 2020

Do you agree that customer service is dropping to an all-time low since COVID-19?  Some recent examples include: Bank A simple investment restructure moving secured debt from one company to another – no response after three weeks from the bank concerned, who shall remain nameless. The broker explained the delay… Read More

Continue Reading

What SMEs can learn from The Warehouse

June 10, 2020

This week The Warehouse announced it would shut nine stores, cull 1000 or more staff (around 10% of its workforce), transition to an agile business model, and more tightly embrace e-commence.  A tough call to future proof the business. Interestingly, the Prime Minster was “angry” that The Warehouse had received… Read More

Continue Reading

Want to know more about how Q2 can help?

View our services