Life, Death and Success

July 22, 2020

Last week a Q2 client tragically passed away.  It was an unexpected medical event.  A client in his fifties, with dependent children and a business to run. It was a shock for everyone. And it triggers careful consideration about what is important – what is success and a life well… Read More

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Leaving no stone unturned

July 15, 2020

“The E-Myth Revisited” by Michael Gerber is a business classic first published in 1985. Gerber’s essential message is that it’s a myth that entrepreneurs start businesses, instead technicians start businesses.  For example, the engineer starts an engineering business, the baker a bakery, and the truck driver a trucking business. The… Read More

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The 5 A’s of Change

July 8, 2020

Some people like change, but most don’t/won’t change unless it is forced on us… The doctor tells us we must lose weight/stop drinking, or we’ll die. The spouse/key employee/client leaves because we didn’t address their concerns. We become paperless/work remotely only when forced to by the COVID-19 lock down. Business… Read More

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Q1 is done, now gear up for Q2

July 1, 2020

The first quarter of the 31 March 2021 financial year is done.  For many it will be a quarter they want to forget, although for others it has been surprisingly robust.  Whether your quarter ended in negative or positive territory now is the time to prepare for Q2. Do you… Read More

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Implementation Lessons

June 25, 2020

NZ’s team of five million smashed lock down.  We had great leadership, were disciplined, and followed the agreed rules.   We virtually eliminated COVID-19 and after emerging from lock down had 24 consecutive days without any Covid-19 cases. NZ was world champion. Then we dropped the ball. Last week it became… Read More

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Customer Service – a competitive (dis)advantage?

June 17, 2020

Do you agree that customer service is dropping to an all-time low since COVID-19?  Some recent examples include: Bank A simple investment restructure moving secured debt from one company to another – no response after three weeks from the bank concerned, who shall remain nameless. The broker explained the delay… Read More

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